20 October 2014 to 30 March 2015
West Berkshire Council
20 October 2015 View History
To meet the requirements of the Care Act we built a service that directs users to the appropriate information, based on their needs.
We ran a service design session to help create an initial prototype and the outputs were:
A collection of real enquires: Care Act Assessment - User Enquiries
A collection of user stories: Care Act Assessment - User Stories
These are technology independent and can be used by anyone building a similar service.
The service creates a list of relevant information based on the needs the user has identified. You can see the live service here:
We built this service using Goss Interactive's iCM Platform and other organisations using iCM as their service delivery platform can import it service into their own for free here: