01 April 2014 to 31 December 2014
Bristol City Council
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27 November 2014 View History
This project is looking at ways to channel shift citizens to on-line services in order to reduce face to face and telephone demand and provide a better overall customer experience.
Scope - Council Tax
What are we focussing on?
Delivering more online forms to enable citizens to self serve: Student form (partially integrated/ auto indexed into back office workflow) - delivered Sept 14 Landlord/Empty property form - Dec 14 Disabled band reduction - Dec 14 Deceased - Dec 14
Improved web content for :
Review and simplify council tax annual/ad hoc bills and reminder/final notice letters - Feb 15
Design new visual council tax recovery leaflet - aims to encourage early engagement from citizens struggling to pay by outlining the recovery process/ what happens if you dont pay without using lots of detailed text and provides information on what we can do to help
Implement on-line Direct debit