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Case Management Capability

Across the country, an increasing number of councils are considering a move away from the cost and complexity of a full Customer Relationship Management (CRM) System in favour of using a smaller, more versatile capability to record and manage requests for information and service from residents.

Local authorities including Leeds City Council and West Berkshire are working with LocalGov Digital and Co-fund & Collaboration site CC2i on the first phase to discover the user needs and requirements to create a case management capability for councils.

If you’d like to get your council involved, at this stage all we’re asking for is your time.

We’ve create a new Slack channel and you can sign up to the Local Gov Digital Slack Team here with your gov.uk email address.

Alternatively, get in touch with CC2i by emailing [email protected] or phoning 07932 742 661 .