Manage arrears for non-secure rent accounts, major works and service charges BETA

Project details:

Organisation London Borough of Hackney
Department Housing
Collaboration Level Share Ideas
Budget £100k > £250k
Key Contact Jasmeen Sangha
Phase start 24 September 2018
Phase Estimated end 31 January 2019

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Description

Manage-arrears (beta) has been launched with a small subset of caseworkers. We want to make key improvements raised during beta testing. Moreover, to roll-out the service, the ability to handle rent arrears for non-tenancy accounts, garage, non-secure and introductory tenancies, and temporary accommodations should be added. In addition, the service should include managing leasehold arrears for major works and service charges. Hackney needs to improve its coordination and efficiency in managing arrears across business areas with the aims of reducing overall arrears liability and maximising social benefit from its housing stock.


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Status Updates

05 April 2019

01 April 2019

29 March 2019

  • Soraya Clarke

    https://plus.google.com/u/0/104094401147118367119/posts/Vf3f74hyh4t

22 March 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/ZScaHhP4rnX

15 March 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/RfDMDZLKXSc

13 March 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/PtuVQhjTsJm

11 March 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/F3VzoKNEnTY

04 March 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/KDeQuMG7ZF9

27 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/7B3cL1DtmiB

27 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/C7xqeCcTLF7

22 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/5C8VRnnqf4L

15 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/9VBP9LtCJvY

15 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/9VBP9LtCJvY

12 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/61QMTdG4eZM

28 January 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/XtCRNpXBYTe

18 January 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/NWGpsu9wwLZ

16 January 2019

  • https://plus.google.com/u/0/104094401147118367119/posts/DYJ9NDrvB6s

11 January 2019

  • Soraya Clarke

    https://plus.google.com/112885345671822238216/posts/JrtVt4ByipH

11 January 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/BTPQ5o15ku3

21 December 2018

  • Soraya Clarke

    https://plus.google.com/u/0/104094401147118367119/posts/ZxGgEXtu1V8

14 December 2018

  • Soraya Clarke

    https://drive.google.com/a/hackney.gov.uk/file/d/1DpxqjbBT0xOGw9d_y3FoDmkWeTcPdvNh/view?usp=sharing

01 October 2018

  • LAST ITERATION: We have completed a MVP that allows case workers to prioritise cases and add action diary notes. It also provides a case detail page of the most important case information in one view. NEXT: We will start IC Phase 2: Which will add fuller features cover functionality available in UH (Automating 1st arrears notice, search) and use Neighbourhood Contact Centre contact details.