Digitising the grievance process ALPHA

Project details:

Organisation London Borough of Hackney
Department Corporate
Collaboration Level Share Ideas
Budget £0K > £50K
Key Contact Susan McFarland-Lyons
Phase start 11 June 2018
Phase Estimated end 31 December 2018


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To allow complainants to log grievances and investigating officers, HR and Heads of Service to manage and report on grievances through a digital portal.




Status Updates

03 December 2018

  • We may be able to use Google Forms for the screening questions but we're also looking at alternative off-the-shelf tools that can monitor the workflow between all parties in the Grievance process. 

16 November 2018

  • We're going to do a tech spike to see if we can use Google Forms. See https://plus.google.com/107148884512985719281/posts/VpzMsJ3HchJ

05 November 2018

  • The team talked databases and hosting this week, more details here https://plus.google.com/107148884512985719281/posts/ML1pL3Zctrb

05 November 2018

20 October 2018

  • Sorry, here for more details: https://plus.google.com/u/1/107148884512985719281/posts/ZaGd7LAGaxJ

20 October 2018

  • We've been looking at Outsystems this week to speed up front-end development.

12 October 2018

  • This week we’ve been getting Dev estimates. Read more here https://plus.google.com/107148884512985719281/posts/fhMBFHukRkR

08 October 2018

  • We've pretty much finished the wires and are now looking at development estimates. See for more: https://plus.google.com/u/0/107148884512985719281/posts/2sFT8xkyNsy