HR Service Desk Discovery DISCOVERY

Project details:

Organisation Buckinghamshire County Council
Department HR
Collaboration Level Share Ideas
Budget £0K > £50K
Key Contact Ben Unsworth
Phase start 01 November 2018
Phase Estimated end 28 February 2019




It can be difficult for our users (staff and schools) to find the HR information and advice they need. A lot of people try self service, but end up calling the service desk with relatively simple requests.

We know that we are not making the best use of modern technology. We want to move from manually handling routine HR requests to a self service model supported, where appropriate, by automated HR processes.




Status Updates

18 February 2019

  • Ben Unsworth

    Primary research is complete. Final research outputs are being prepared.

29 November 2018

  • We have commissioned the design agency CX Partners to support the work. Research planning is underway.