Understanding the needs of product owners DISCOVERY

Project details:

Organisation London Borough of Hackney
Department ICT
Collaboration Level Share Ideas
Budget Unknown
Key Contact Jasmeen Sangha
Phase start 15 January 2019
Phase Estimated end 29 March 2019

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Description

Hackney has developed 8 digital services over the last year, led by product owners identified by the relevant council service. Our product owners have learnt about Agile practices and user-centred design through the product lifecycle. Often our product owners emerge through Discovery and are sometimes different from the ‘IT expert’ that would have been identified before the project began.


They typically began the role with no understand of what it entailed. We want to provide better support for our product owners, and their managers to understand the role so that our digital services meet user needs and improve continuously.


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