08 January 2010 to 30 October 2020
Wychavon District Council
30 October 2014 View History
End-to-end self service for the public, staff, and members in the 3 South Worcestershire Councils - Malvern Hills District Council, Worcester City Council, and Wychavon District Council.
Based on open source software and Agile programming - a move to online self service, designed for the customer first, with full integration into, or replacement of, back office systems.
Design is focused on the external customers’ requirements
Design is generic for all three districts with look and feel consistent across all transactions
Only data required to complete the transaction is requested
Development is in useable, manageable chunks and each is no more than four weeks work
The need for officer involvement in the process is eliminated
Identity authentication is appropriate for the transaction
Transaction history is captured for customer viewing and management information
Core data sets are the exclusive source of property and customer information