01 April 2014 to 31 December 2014

Non-dependant

Project Owner

Bristol City Council

We don't have contact details for this organisation.

27 November 2014 View History

This project is looking at ways to channel shift citizens to on-line services in order to reduce face to face and telephone demand and provide a better overall customer experience.

Scope - Council Tax

What are we focussing on?

  1. Delivering more online forms to enable citizens to self serve: Student form (partially integrated/ auto indexed into back office workflow) - delivered Sept 14 Landlord/Empty property form - Dec 14 Disabled band reduction - Dec 14 Deceased - Dec 14

  2. Improved web content for :

    • discounts and exemptions - delivered
    • having problems paying your council tax - Dec 14
  3. Review and simplify council tax annual/ad hoc bills and reminder/final notice letters - Feb 15

  4. Design new visual council tax recovery leaflet - aims to encourage early engagement from citizens struggling to pay by outlining the recovery process/ what happens if you dont pay without using lots of detailed text and provides information on what we can do to help

  5. Implement on-line Direct debit