01 November 2016 to 31 March 2017
London Borough of Camden
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01 November 2016 View History
We're looking to redesign our service to 'Find a planning application'.
We currently have a proprietary solution to make our planning data searchable. It hasn't been designed to be "simple to use and intuitive enough that users can succeed the first time".
We have a lot of user (and staff) feedback on this. We're currently expanding on and formalising what we know about our users and their needs and experiences.
We'll then be using this information to prototype and then build a new service that more effectively meets the user needs.